Cookie Policy
The quote and buy website pages for Co-Op Eco Car Insurance, are owned and run by BISL Limited. The following cookie information applies to these pages. These pages and some of the emails that BISL Limited may send to you will use cookies, web beacons, pixel tags or action tags or similar technologies.
What is a cookie?
A cookie identifies your computer to a server that then enables information to be stored on the hard drive of your computer. Cookies allow a computer to be identified as corresponding to one that has accessed another website or visited a website previously. This allows us to recognise you as a unique user and provides us with information about how you use our website. Cookies are commonly used on the Internet and do not harm your computer system.
How we use cookies
We use four categories of cookie on our websites, based upon the International Chamber of Commerce UK Cookie Guide
- Strictly Necessary
- Performance
- Functionality
- Targeting
Some of these are 'Session Cookies', these only exist for the duration of your visit to our website and are deleted when you leave the website. Others are 'Persistent Cookies', these stay on your computer until they expire or are deleted. Cookies may also be placed by our approved business partners, these are known as 'third party cookies'.
Strictly Necessary Cookies
Strictly Necessary Cookies are required for the operation of our websites.
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these we cannot guarantee that you will be able to use our websites.
Our use of Strictly Necessary Cookies include:
- providing quotes to you and allowing you to use the Self Service Centre
- identifying the style of the user interface & the features used within the web session
- authenticating and verifying web requests
- sharing traffic between our web servers
Some examples are:
| Name of cookie | Function |
|---|---|
|
ASP.NET_SessionId, CUSTOMER_SESSION_ID, SessionId |
Session identification |
| NSC_* | Load balancing |
|
AFFINITY_ID, MaskNumber, BrandCode, TestCookieEnabled, js, PG_VALUES, Features, MI_* |
Session identification |
|
.olss*, .ASPXAUTH, __AjaxRequestVerificationToken*, __RequestVerificationToken* |
Authentication |
Performance Cookies
These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages.
These cookies do not collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works. Some Performance Cookies are managed for us by third parties, for further details of these click here.
Our use of Performance Cookies includes:
- collating anonymous aggregated information that is used to manage and plan enhancements to our services
- how you use our website and to assist us in tailoring the website to customer needs
- measuring advertising effectiveness
Some examples are:
| Name of cookie | Function |
|---|---|
|
_utm*, _ga*, _gid |
Digital Analytics (Google Analytics) |
| _wt.* | Optimisation & Testing (Webtrends) |
| ABTasty ABTastySession |
Optimisation & Testing (AB Tasty) |
Functionality cookies
These cookies are used to provide services (such as videos) or allow the website to remember choices you make (such as your user name, language or the region you are in) to provide enhanced, more personal features.
Our use of Functionality Cookies includes:
- remembering preferences you have chosen to customise your experience
- providing live chat functionality
We do not use Functionality Cookies to target you with adverts on other websites.
Some examples are:
| Name of cookie | Function |
|---|---|
|
LivePersonID, lpTestCookie*, *-SKEY, *-VID, HumanClickKEY, HumanClickSiteContainerID_*, lpFPCtest |
Live Chat (Liveperson) |
| Nina* | Virtual Agent (Nuance) |
| ACOOKIE, CookiePolicy | Allows us to store your cookie preferences |
Targeting Cookies
Targeting Cookies record your visit to our website, including the web pages you have visited and the links you have followed. We use this information to make our websites and our advertising relevant to your interests and provide this information to third parties.
This information may be used to trigger direct communications with you, for example, to send you automated emails tailored to your interests, unless you have opted out of receiving marketing materials from us.
We may also use information from Targeting Cookies to trigger service support communications.
Targeting Cookies may also be placed by our approved business partners. Targeting Cookies are generally linked to services provided by those third parties e.g. "like" buttons.
Our use of Targeting Cookies includes:
- evaluating the effectiveness of our advertising and promotions on third party websites, for example by tracking whether these advertisements are clicked on by users
- assisting in the provision of ads which are relevant to you when browsing the internet
- providing social networks such as Twitter or Facebook with information about your visit to our Websites
Some examples are:
| Name of cookie | Function |
|---|---|
| test_cookie, id, IDE |
Retargeting (DoubleClick) |
| ASPSESSIONID*, OMGSession | Retargeting (OMG) |
| FR |
Other Technologies
Web beacons and pixel tags
These are similar to cookies and allow us to collect information about how you use our website and help us to offer you the best service. We may use web beacons and pixel tags alongside cookies both on our website and in any emails we send to you.
Again, web beacons and tags are commonly used across many websites and do not harm your computer system.
Further information can be found at http://www.allaboutcookies.org/web-beacons/
How to stop cookies
You can stop cookies from being deployed on your computer by configuring your browser not to accept them or opt-out. Please refer to your browser's 'help' facility.
If cookies are already on your system, you can delete them. For more information on cookies and deletion of cookies please visit: http://www.allaboutcookies.org/manage-cookies/
Please be aware that restricting or deleting certain cookies can result in difficulties when navigating around websites.
Key 3rd Party Providers
Google Analytics
Our websites use Google Analytics, which is a web analytics service provided by Google.
For more information please see: https://support.google.com/analytics/answer/181881?hl=en
DoubleClick
Online advertising supplier, these are used to serve our internet advertisements on other sites. Some of our webpages may contain electronic images that help us see how users interact on these pages. They may also provide DoubleClick with information about the interaction.
For more information please see: https://support.google.com/adsense/answer/2839090?hl=en
ABTasty (Optimisation)
Our website optimisation supplier, these are used to store the page variants assigned to a user for performance testing, to ensure the user gets a consistent experience.
Live Engage (Live Chat)
Our websites use LiveEngage, which is a live chat service provided by LivePerson.
We are continually looking to improve your user experience and so regularly adopt and implement new technologies to help us do this. Please regularly check our cookie policy for details of the cookies we are currently using.
SessionCam
Our website may use SessionCam for analysis. SessionCam is a product that has been developed by SessionCam LTD. SessionCam may record mouse clicks, mouse movement, page scrolling and any text keyed into website forms. The information collected does not include bank details or any sensitive personal data.
Data collected by SessionCam from the Co-op Car Eco Insurance website is for internal use only. The information collected is used to improve our website and is stored and used for aggregated and statistical reporting.